pages

Shopping Guide

Mobile | Desktop | Terms & Conditions





Enjoy your shopping now~


Desktop






Enjoy your shopping now~


Terms & Conditions

These terms and conditions apply to www.pepperkoko.com.sg (the "Website") and form the terms and conditions on which we supply products and services to you. Please read through the terms and conditions prior to using the website. Your use of the website indicates that you have acknowledged, understood, and agree to adhere to the terms and conditions. You are advised to review this page periodically in the event of changes to our terms. The continued use of our website constitutes your consent to the changes.

 

COMPANY INFORMATION

Trading as www.pepperkoko.com.sg (“Pepperkoko Singapore”), Pepperkoko Singapore Pte. Ltd. (201606905H) reserves the rights to amend the Terms and Conditions at any time. Pepperkoko Singapore is an affiliate company of Pepperkoko Hong Kong, a company registered in Hong Kong.

Pepperkoko Singapore reserves the right to accept or reject any order(s), especially in instances of suspected act of fraud, criminal offences, dishonest acts, and breach of the existing piloting laws. Pepperkoko Singapore will not tolerate any offences committed in breach of Computer Misuse and Cybersecurity Act (CHAPTER 50A); reporting any breach to the relevant law enforcing authorities for appropriate legal actions to be taken.

Our Customer Service working hours are as follow:

Monday to Friday – 9:30am to 5:30pm

Self-collection is made available at our office:

Monday to Friday – 9:30am to 5:30pm

You may contact us at 63 799 138 during our customer service hours.

Both timing are exclusive of public holidays and company declared holidays. For all enquiries, please email us at cs@pepperkoko.com.sg, rest assured we will respond within 1-2 working days.

 

WEBSITE CONTENT

All efforts are in place to ensure that the information (details, descriptions, and prices) provided within the website is up to date and accurate. In the unlikely circumstances where an error is discovered relating the item(s) you ordered, we will have you informed as soon as possible; option to reconfirm your order will then be provided. In the event that you are unreachable, the order will be cancelled and all payments be refunded. All prices stated are in Singapore Dollars.

 

PURCHASE

Account Registration

i.          To facilitate ordering, you are required to register an account on Pepperkoko Singapore. Information entered must be true and accurate. We encourage you to update any changes to the information previously provided by using the related sections of the website.

ii.        Creation of multiple user accounts by an individual is discouraged.

iii.       Pepperkoko Singapore reserved the right to reject any orders deem to be abusing and exploiting the promotion and promotion code by tampering with multiple registration of member account or other methods.


Making a Purchase

i.          The adding of item(s) to the shopping cart does not constitute a purchase. Only through the submission of a verified and successful payment, will the item(s) be secured and confirmed with an Order Confirmation.

ii.        Prior checking out, kindly ensure that the item(s) selected are of your preferred colour(s) and size(s). Amendments to orders will not be considered once the order has been confirmed; Pepperkoko Singapore will not be held liable should the wrong colour(s)/size(s) or duplicate orders are placed.

iii.       Full and accurate address must be provided to ensure prompt delivery.

iv.       Upon checkout, all prices are final and no refunds will be issued for the price difference of the same item on sale thereafter.

v.        Large size(s) from 2L/3L/4L and above are available for an addition of $5.00 per piece.

vi.      Orders submitted before 5pm will be processed the same day, any orders submitted after 5pm will be processed the next working day.

vii.   Sale of outlet items are issued by first-come-first-serve basis. All products sold under outlet sale are after 35% discount with prices as shown; all conflicts that may arise from the difference in prices for normal sale item and outlet sale will be disregarded.

 

CANCELLATION

Orders that are confirmed, regardless dispatched or not, cannot be amended or cancelled.

 

BACKORDERS

i.          Availability is based on a stipulated timeframe set by Pepperkoko Singapore, for item(s) that are sold out.

ii.        The estimated arrival time of the backorders are stated in the description of the individual item(s). Should there be any delay or cancellation arising from uneventful situations such as insufficient stocks shipped, delayed shipment, etc., cancellation will not be accepted. A refund in terms of PDollar will be issued to you by Pepperkoko Singapore.

iii.      Email updates for backorders are unavailable unless otherwise stated.

 

DISCLAIMER OF LIABILITY

 i.         Pepperkoko Singapore also excludes all other liabilities for acts or omissions by directors, our employees, agents, representatives, contractors, and us. This includes both direct and indirect losses, including loss of profits, loss of revenue and loss of any opportunity.

ii.       You shall use Pepperkoko Singapore's Services in accordance with the directions given and Pepperkoko Singapore shall not be liable for any losses, damages, claims, liabilities, costs or expenses suffered or incurred by you resulting from the failure to do so.

iii.      You shall indemnify Pepperkoko Singapore from any losses, damages, claims, liabilities, costs (including legal costs on a full indemnity basis) and expenses suffered or incurred by Pepperkoko Singapore as a result of or arising from the misuse or wrongful usage of any services provided by Pepperkoko Singapore.

iv.      In no event shall Pepperkoko Singapore be liable to you or any third party for (i) any loss of revenue, profits savings, business or goodwill, and (ii) punitive, exemplary, proximate, consequential, or incidental damages and expenses of any type or nature suffered or incurred by you or any third party as a result of or arising from any breach or default by Pepperkoko Singapore of the terms and conditions hereunder and the provision of the Services.

v.        Pepperkoko Singapore's decision is final pertaining to all issues of any promotions.

vi.       Pepperkoko Singapore reserves the right to change all Terms and Conditions of any promotion or any part thereof from time to time.

vii.     By the submission of order through the website, you are consenting the Terms and Conditions. Kindly review the latest Terms and Conditions in a timely manner.


FREE GIFT POLICY

i.     Free Gift promotion will be on a stipulated timeframe on a while stocks last basis;

ii.    There is no limit as to the number of times a customer can apply the promotion unless otherwise stated;

iii.   The free gift will be sent out via normal mail or may be packed with your parcel if you choose SingPost POPStation for local orders; international orders (for Malaysia) will be sent via SingPost Normal Mail.

iv.   Free gifts are not entitled for returns and exchange or for selection of colours;

v.    Should the customer request a refund of the goods, a value of $15 will be deducted for the free gift;

vi.   pepperkoko Singapore will replace the free gift with an item of similar price should the gift on promotion is out of stock;

vii.  Should there be any complications, pepperkoko Singapore reserves the right to make changes or to end the promotion.

 

GUARANTEE AND COMPLAINTS MANAGEMENT

 i.         We value your feedback and will address your concerns as best as we can. You should receive a response from our team within 2-3 working days.

ii.        In the event that your email has been caught up in the spam filters or have not gotten our attention, please contact us within five working days to make your enquiries known.