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We deliver to Malaysia!



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ORDER

i.      Processing and packaging of order(s) will be completed by our mailing team from 9:30am to 5:30pm, Monday to Friday; not including public holidays and company declared holidays.

ii.     Should order has been processed and items have already been dispatched from warehouse to courier, it is not possible to request any changes to order.

PAYMENT

i.      We accept credit card payment and bank transfer from any Malaysia banks.

ii.       Our payment partner, Paypal, is a secured and trusted provider to handle your credit card or paypal account payment to Pepperkoko Singapore.

iii.      Our bank account details for accepting bank transfer is at the following,

Bank Name:                 OCBC Singapore

Swift Code:                  OCBCSGSG

Bank Code:                  7339

Branch Code:               695

A/C No.:                      389742-001

iv.      Please refer to your bank instructions or call your bank to find out how to transfer payment to Singapore. The following information are only for reference,

1.               CIMB

a.       Online transfer, RM10 per transaction + agent fee + amount payable

2.               Western Union

a.       Sent over teller – Send money form with details required on bank name, bank code, account number

3.               Hong Leong

a.       TT – RM12.72 per transaction + agent fee + amount payable

b.       Western Union Fund Transfer over Teller – Send money form with details required on bank name, bank code, account number

4.               RHB

a.       TT

b.       Western Union Fund Transfer over Teller – Send money form with details required on bank name, bank code, account number

5.               Maybank

a.       Instant credit account – Send up to RM10000 at RM20 charge (cancellation not allowed) - Send at branch/forex booth

b.       Visa Direct – 24/7 (Credit/Debit/Prepaid) – Fast Fund (30 minutes) / Non-fast fund (2 days) – Min RM300/Max RM 7500 @ RM10 charge

c.       TT - Sends RM250 to RM30K @ RM10.60 + agent fee + amount payable

d.       Moneygram (Similar to Western Union)

6.              Standard Chartered

a.       TT – Sends up to RM5000 @ RM26.10 + commission RM10.60 + amount payable (online/over the counter)

7.              UOB

a.       TT – RM10.60 + agent fee + amount payable

b.       Rentas – RM5.30 + amout payable (over counter)

8.              HSBC

a.       Rentas – Over counter/Online cut off at 2:30pm

b.       TT - Over counter/Online cut off at 2:30pm

9.              Citibank

a.       Citi Global Transfer – Complimentary up to USD12.5k – instant online transfer

10.           AmBank

a.       TT – RM20 + RM1.20 (GST) + Commission RM10 + RM0.60 (GST) through internet banking


DELIVERY

i.        For Malaysia address, all orders will be subjected to a $3.80 flat rate delivery fee.

ii.       Pepperkoko Singapore will not be responsible for delivering to wrong delivery address provided in the order. Please double check before confirming the order.

iii.     Prior to delivery, if Pepperkoko Singapore or you discover any error in the order before dispatching from warehouse, we will proceed to cancel the order and have you informed to place a new one. Should items have already been dispatched from warehouse to courier, it is not possible to request any changes to order.

iv.      Unless otherwise stated, dispatch and shipment of paid order(s) will take 3-4 working days to West Malaysia and 5-7 working days to East Malaysia address, from our overseas or local warehouse.

v.      We will not be liable for size, colour, or design related exchanges for delivery to Malaysia. You may be liable for the prevailing goods and service tax, import tax, custom tax, etc. imposed by  Malaysia custom.

vi.     If you have failed to take the delivery or collection, our logistics partner will leave the relevant instructions for re-delivery or self-collection.

vii.     Upon delivery and if any error is discovered to be due to your negligence:

a.          If the order(s) are still with our logistics partner, you can arrange for a re-delivery, and may incur additional delivery charges.

b.          If the order(s) are already delivered after verification with our logistics partner, but not to your allocated address, you are to bear the cost of the delivery should re-delivery is feasible.


RETURNS

Please refer to the following table on the summary of the return and refund policy:

i.    Customer is to inform Pepperkoko Singapore of the return within 7 days upon date of delivery together with a scan copy of return form and email us at cs@pepperkoko.com.sg stating your order number, your name, contact details and address. Item(s) is to be returned with the return form within 7 working days after the email confirmation from Pepperkoko Singapore acknowledging the exchange of the item(s).

ii.    Malaysia orders are eligible for return ONLY. Customers are to note that they shall bear the courier charges when returning the items to Pepperkoko Singapore; parcels are to be traceable by a registered tracking ID and we are not responsible for the loss of items prior receiving the return parcel. Value of the items will be refunded as PDollar after deducting the admin and handling fee of $3.80. All other prevailing return policy applies.


OTHERS

All other terms and conditions from Pepperkoko Singapore website apply.