Collection of Personal Data is established through:
i. Registration or establishing any online account(s) as a customer on our website or any other form in relation to our product and services.
ii. Interaction with our customer service team through and not limited to email(s), phone call(s), letter(s), face-to-face meeting(s).
iii. You have given consent to be included in our mailing list for marketing and promotional activities, and initiatives or have requested that we contact you in the means that you have provided.
iv. Exchanges through our marketing representatives and customer service team.
v. Referrals by business partner(s) or third parties.
vi. Any other submission of your personal data to us for any other reasons.
By providing us information in relation to a third party, it will be understood that you have obtained the consent of the third party to provide the personal data for the respective purposes. All information submitted to us must be complete, accurate, true and correct. Any failure to do so may result in delays or termination of the deliverance of the products and services that you have requested for.
Purpose for Collection, Use and Disclosure of Personal Data under the following circumstances:
i. Provide a response to your requests and queries.
ii. Manage administrative, business operations through compliance of internal policies and procedures.
iii. Cross-reference and matching of information relating to you for any of the purposes pertaining to sales and non-sales matters.
iv. Complaint and guarantee management.
v. Prevention, detection and investigation of crimes, and managing commercial risks.
vi. Recording and monitoring tele-conversations for quality assurance, training purposes and identity verification purposes.
vii. Investigations in relation to dispute(s), billing or fraud.
viii. Disclosing relevant information to regulatory bodies and audit checks.
ix. Market research and analysis to improve service quality.
x. Extension of promotions, gift cards, vouchers and store credits from Pepperkoko Singapore.
xi. Any other purposes reasonably in relation to the above mentioned.
Pepperkoko Singapore will take reasonable actions to protect your personal data against unauthorised use and disclosure. Should there be a need to release your information to any law enforcement agency; Pepperkoko Singapore will do so in accordance to Section 21 of the PDPA Code.
Pepperkoko Singapore will not be liable for
any delay or failure in any service delivery due, without limitation, to acts
of God, war, warlike conditions, strikes, blockade, embargoes, riots,
governmental restriction, labour
disturbances, unavailability of anticipated usual means of supplies,
transportation or loading facilities, disruption to public or private
telecommunication networks, wrecks, epidemics, quarantine, storm, fire, flood,
earthquake, explosion, subsidence or natural disaster, and any unforeseen
change in circumstances, or any other causes beyond Pepperkoko Singapore’s
In the event that Force Majeure lasts for
more than 2 weeks, either you or Pepperkoko Singapore reserves the right to
terminate the contractual agreement for sales by written notice. We will
provide a refund of the product that is paid for and undelivered. Pepperkoko
Singapore reserves the right to determine the solution to be adopted despite
the Force Majeure event.
website may display graphics, videos, music, articles, information, text,
logos, promotions and trademarks and other content that are available for
viewing, transfer and sharing. Pepperkoko Singapore would like to remind you
that the content rights and ownership strictly belongs us and we reserve the
right to pursue legal action against unauthorised usage.
Pepperkoko Singapore may
use “cookies” to provide enhanced user experience. Your web browser will place
the cookies on the hard drive to track information and record them for your
use. You may set an alert or disable the cookies from your web browser
settings. You are to note that by doing so, some parts of the website may not
THIRD PARTY WEBSITES
Pepperkoko Singapore is not responsible for the personal data policies, content or security of any third party websites linked to Pepperkoko Singapore.
Pepperkoko Singapore has placed reasonable precautions to store and safe keep your information; measures include, but not limited to, passwords, firewalls and other standard industry practices. Pepperkoko Singapore would like to remind you that while we strive to protect your information, no method of transmission over the internet is 100% secure. We will continue to review and enhance our information security measures.
You may contact our
customer service centre at firstname.lastname@example.org or 63 799 138
for any questions relating to any enquiries relating to your purchase, or on
any terms stated herein.