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FAQ

Do I need an account to place an order?

Yes, you need to have an account to facilitate order placement. We do allow guests to buy our items, but will be restricted by the credit card, paypal account and direct bank transfer payment only. However, do note that you can browse without creating an account.

 

What is PDollar?

1 PDollar is an equivalent of Singapore $1 and is valid for 3 months since the date of issue. The accumulated amount can be used to offset your purchases during checkout. Please note that PDollar is only valid for the account that it is logged on to.

 

Are PDollar exchangeable for cash?

We are sorry, PDollar is NOT exchangeable for cash.

 

Are items in the shopping cart reserved for me?

No, not unless you have completed the checkout process and received an order confirmation email from us. Should payment not be received in 24 hours, the order will be cancelled.

 

Item cannot be added to cart. Is it available?

We are sorry that the item may be out of stock. Please inform us at cs@pepperkoko.com.sg if you are still facing any difficulties pertaining to your order.

 

The piece I like is out of stock, do you accept backorders?

We try our best to restock popular items whenever possible. Do look out for any backorder information on the item description.

 

How do I know if it fits me?

Each item is placed with a sizing chart under specification. Please refer to the charts as sizes may vary from piece to piece. 

 

Which methods are available for payment?

i.    We allow payment by Paypal using paypal account or credit card. 

ii.    We accept payment via Internet Banking and ATM transfer: 

        Bank Name:          OCBC Singapore

        Swift Code:            OCBCSGSG

        Bank Code:            7339

        Branch Code:        695

        A/C No.:                  695-389742-001

        Local orders paid by Internet Banking or ATM Transfer must have Pepperkoko Singapore notified through email, Facebook Messenger, or WhatsApp at +65 9229 5936, with a soft copy or screenshot of the successful transaction within 24hours of ordering. Please include your order number; name and contact number through the modes of communication so that we can identify you. Once we have verified your payment and order, we will process your order, otherwise any unpaid order after 24 hours will be cancelled and the item(s) may not be available any more.

iii.    Our local logistics partner, SingPost POPStation offers Cash-On-Delivery (COD) Service the collection lockers. Payment by Nets, EzLink, Visa and MasterCard is available upon entering the unlock pin to collect your parcels.

iv.    Should you have e-gift cards, discount codes, and PDollar you may use them to pay for your order(s).  Please note that if the value of the e-gift cards, discount codes, or PDollar is below the final sum, the balance can be fulfilled through any of payment mode as stated above. For gift card and discount code purchases, no refund will be made if the value of your purchase is less than the credit issued in the gift card or discount code.

 

Does the gift card have an expiry date?

Each card is valid for one year from the date of issue. Any unused card is non-refundable and exchangeable and all values forfeited. Please note to redeem your gift cards within a single transaction only.

 

How do I know that I have successfully made payment?

You will receive an email confirmation of your order with the payment status displayed on it. If you have not received any confirmation within 30 minutes of payment, please contact us immediately at 63 799 138 or cs@pepperkoko.com.sg.

 

Can I make changes to my order/delivery method?

Sorry, we do not allow for amendments. Please check the item(s) sizing and the selected options in relation to order and delivery prior confirmation.

 

The address I entered is wrong. How can I change it?

Once the error is discovered, please have us informed as soon as you can so that we can make the necessary changes if the order has yet to be shipped. Once shipped, any bounced parcel will be returned to us and we will then resend the order to you. Please note that you may be liable for the reshipping cost.

 

What is the delivery method and how much?

i.    Your order will be shipped directly from our warehouse at $3.80 to your allocated address. Any orders above $50 are entitled to free shipping. 

ii.    You may select to collect item(s) from SingPost POPStation at $8.00 or BluPort station at $5.00 on top of the shipping fee(if applicable) .

iii.    Pepperkoko Singapore may use any other local courier for delivery in Singapore.

 

Do you ship internationally?

We only ship to Singapore and Malaysia address at the moment. Check out this space to see when we are ready to extend our delivery to other countries.


Do you deliver to Jurong Island?

No we don’t. L As well as other restricted areas. Please refer to our local logistics partner web site for any no-go zones within the country.

Direct orders:       www.sf-express.com/sg/en/

POPStation:          www.singpost.com/popstation

BluPort:                 https://go.blu.today/homepage/

 

Where can I collect my parcel?

Pepperkoko Singapore Pte. Ltd.

38 Jalan Peminpin

#06-07 M38

Singapore 577178

Operating Hours:

Weekdays: 9.30am to 5.30pm

Closed on public holidays and company declared holidays

 

SingPost POPStation

You may refer to https://www.mypopstation.com/locations for the locations for SingPost POPStation.


BluPort Station

You may refer to https://go.blu.today/homepage/ for the locations for BluPort Station.


Can I request for a specific delivery day or timeslot?

Unfortunately, our courier do not allow for day or time slot selection. You will be informed before the delivery is attempted.

 

When will my order arrive?

For Singapore address, your order will be processed in 1-2 working days and will be dispatched within 2-3 working days. Please refer to the following table for the estimated delivery period .


For Malaysia address, the estimated delivery period is 3-7 working days upon order(s) confirmation.


How do I check the delivery status of my order(s)?

You can track your orders through the tracking ID issued by Pepperkoko Singapore via our email update or through our customer service for the status or through the otherwise issued Tracking ID issued by the relevant logistics partner on their website.

Direct Shipment:  ID will be provided by Pepperkoko Singapore and advised on the how to track your parcel

POPStation:         www.singpost.com/popstation

BluePort:         https://go.blu.today/homepage/

 

I have not received my order. What should I do?

By 7 working days, your order should reach you. If in the event that you have not received your order, please contact us at 63 799 138 or cs@pepperkoko.com.sg within the next 3 days so that we can effectively trace your order.

 

Can I make an exchange for wrong size(s), colour(s), or design?

Yes you can, for local order(s) only! You are to be advised that there are prevailing admin and handling fee. Please contact us at 63 799 138 or cs@pepperkoko.com.sg and indicate the reason for exchange. Every order is entitled to ONE exchange service and must be in accordance of the exchange policy stated. Kindly allow 7-14 working days to facilitate the return request. International orders seeking exchange will not be entertained unless the piece is damaged upon reception.

 

What do I need to note when seeking for a return of the order?

Please refer to Exchange, Returns and Refund Policy for more details.